Thank you for choosing our IT managed services. By signing up for our services, you agree to the following terms and conditions:
Services We will provide the services described in the service agreement that you sign with us. Our services may include, but are not limited to, network monitoring, system updates, data backup, and help desk support.
Service Level Agreement We will provide the services in accordance with the service level agreement (SLA) that we agree upon with you. The SLA will specify the level of service that you can expect from us, including response times and uptime guarantees.
Fees and Payment You will pay us the fees specified in the service agreement and any additional fees for services that are not included in the service agreement. Fees are due on a monthly basis, and we will invoice you for the fees in advance. If payment is not received within [insert number] days of the invoice date, we may suspend or terminate our services.
Term and Termination The term of the service agreement will be specified in the agreement. Either party may terminate the agreement upon [insert notice period] days’ written notice to the other party. We may also terminate the agreement immediately if you breach the agreement, including failure to pay fees.
Data Ownership and Privacy You own all of the data that we manage for you. We will not disclose your data to third parties without your consent, except as required by law or as necessary to provide our services to you.
Confidentiality We will maintain the confidentiality of your information and will not disclose your information to third parties without your consent, except as required by law or as necessary to provide our services to you.
Limitation of Liability Our liability for any damages arising out of the service agreement will be limited to the fees that you have paid us for the services during the [insert time period] preceding the date of the claim. We will not be liable for any indirect, consequential, or incidental damages.
Indemnification You agree to indemnify and hold us harmless from any claims, damages, or expenses arising out of your use of our services, including any claims by third parties.
Governing Law and Dispute Resolution The service agreement will be governed by the laws of [insert governing law jurisdiction]. Any disputes arising out of the agreement will be resolved through arbitration in accordance with the rules of the American Arbitration Association.
Entire Agreement The service agreement, including these terms and conditions, constitutes the entire agreement between you and us and supersedes all prior agreements and understandings, whether written or oral.
If you have any questions about these terms and conditions, please contact us at [insert contact information].